Data Privacy Policy
bePractical Ltd Customer Privacy Notice
Registered name: bePractical Ltd
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
Contact details
Telephone: 01174624161
Email: bepracticaldiy@gmail.com
What information we collect, use, and why
We collect or use the following information for student education and welfare:
Names and contact details for students
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Address
We collect or use the following information for information updates or marketing purposes:
Names and contact details
Address
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. You can read more about this right here.
Your right to rectification– You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. You can read more about this right here.
Your right to erasure– You have the right to ask us to delete your personal information. You can read more about this right here.
Your right to restriction of processing– You have the right to ask us to limit how we can use your personal information. You can read more about this right here.
Your right to object to processing– You have the right to object to the processing of your personal data. You can read more about this right here.
Your right to data portability– You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. You can read more about this right here.
Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. You can read more about this right here.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information for student education and welfare are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect personal information so that we can update the student about course administration, and to give them useful information about future courses, or useful advice about their DIY projects
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect personal information so that we can update the student about course administration, and to give them useful information about future courses, or useful advice about their DIY projects
Our lawful bases for collecting or using personal information for information updates or marketing purposes are:
Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
We collect personal information so that we can update the student about course administration, and to give them useful information about future courses, or useful advice about their DIY projects
Where we get personal information from
Directly from you
How long we keep information
We retain data only for as long as we need for the purposes above. We regularly review the data we, or our data processors hold, to ensure that it is up to date and relevant.
Who we share information with
Data processors
This data processor does the following activities for us: Zoho CRM stores our customer data to facilitate our contacting our customers
This data processor does the following activities for us: Bookwhen processes all our course bookings
This data processor does the following activities for us: Stripe processes all the payments for our course bookings
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated
19 January 2025